common questions

I forgot my account password, how can I recover it?

Communicate with the customer service team through the available means WhatsApp 920009017 or call 920009017/920009016

Our customer service team will adjust and solve the problem

How can I change the mobile number registered in the Al-Saif Gallery platform?

You can change the mobile number and address from my account on the site

Why should I do a phone number verification procedure?

We require verification of the phone number, where after the customer creates his order, we send text messages so that the customer can confirm the order or cancel
The delivery employee will also communicate through the phone number, so that he will call or send a message to ensure that the product is delivered at the right place and time.

How can I browse the "Al-Saif Gallery" website in English?

If you are browsing our platform via the official website on a computer, you can switch the language by clicking on the word “Language” at the top of the browser and selecting the English language

If you are browsing our platform through the application through a mobile device, you can switch the language by going to “Account” and then clicking on the word

“English”

Can I order wholesale products for retail resale?

We in the online store do not support wholesale, we will be happy to buy any products for personal use,

How can I turn off sponsored messages and notifications?

You can contact customer service and ask for help from them to help you with this

I want to know the delivery date of my order?

The delivery date depends on the order scheduling, and the delivery person will contact you to set the date.