The replacement and return policy at Alsaif gallery store is subject to the following countries:

 Kingdom of Saudi Arabia

United Arab Emirates

 Kuwait

Exchange and Return Policy

How can I return an order?

You can easily return your products within a period of three days and exchange them within seven days. If the product is discounted, you can only exchange it within seven working days from the date of purchase at the nearest branch. The policy states that discounted products cannot be returned.

 Method of return or exchange:

Either through our branches:

• Pack the products you want to return in the original shipping package and bring them with the invoice to any of Alsaif Gallery stores in Saudi Arabia, UAE, or Kuwait, and make sure the product is not discounted.
• A certified employee will take your package.

After verifying your returns, we will begin the process of refunding the amount either through the store that delivered the product directly if payment was made by credit card or cash on delivery.

If the product was purchased through installment payments, it will be returned through Tamara or Tabby installment companies.

Request for return through the online store:

• By sending a request for return on WhatsApp, the WhatsApp number is (966920009017).
• It is necessary to attach a picture or video of the product in its original condition and unused, or to show the defect in the product if you want to exchange or return it.
• The customer service team will send a return or exchange waybill according to the request submitted by you.
• The customer will deliver the product to the shipping company packed in a shipping package and accompanied by a shipping waybill.
• After the product arrives at our warehouses, we will check it and then exchange or return it according to the customer's request.

No used product can be returned, and if the shipping company delivers a used product, the product will be returned and the shipping cost will be deducted from the customer to preserve the company's rights.

If you cannot find what you are looking for, please contact us.

 

Email cs@alsaifgallery.com  | phone 966920009017

Saudi Arabia

Al-Saif Company for development and Investment,

establishment number:  7008415130

Ministry of Commerce: 1010664452

Tax Number: 1010111193

The United Arab Emirates:

ALSAIF GALLERY TRADING - SOLE PROPRIETORSHIP L.L.C.

license number: CN-4605329

Tax Number: 104016709800003

Kuwait:

Al-Saif Gallery Kuwait Company for wholesale

Commercial Registry 468654: