From the shipping conditions:
The registered address, phone number, and email must be correct.
In case of loss or damage, the customer is compensated for the value of the product.
When shipping via Aramex to Gulf countries, customs fees are not included and the customer is responsible for them.
If the customer does not receive the order, whether through a shipping company or a representative, the order is considered canceled, and the customer is responsible for the delivery or shipping fees.
If the customer's order is incomplete, whether it was made by credit card, bank transfer, or cash on delivery, the value of the missing item is refunded to the customer's bank account.
Tracking the order and delivery:
When will I receive my order?
When you order from our store, you will receive a message to confirm shipping And another message if shipped And you can track the order through the (my account) page on the site And you can communicate via WhatsApp 920009017 or contact the customer service 920009017 or 920009016.
Can I change my delivery address after I have placed my order?
Yes, you can change the address if the order has not left the warehouse by communicating with customer service through available means of communication or WhatsApp or social media platforms and email. However, if the order has left the warehouse with the shipping company, the address cannot be changed.
Do you deliver to multiple addresses?
Delivery is based on the address registered in the order I was not available every time the delivery partner tried to contact me, can you ask them to contact me again? Yes, it is possible to request from them and schedule another time on the same day or even three days I was not at home, can someone else receive my order? Yes, someone else can receive it with proof of identity
Do they require me to show my identity when receiving the order?
Yes, please keep a valid identity card on hand to show it to our delivery partner when they deliver your order. Acceptable forms of identification include a national ID card or residency number. You should also provide your name and signature.
Al-Saif Company for development and Investment,
establishment number: 7008415130
Ministry of Commerce: 1010664452
Tax Number: 1010111193
The United Arab Emirates:
ALSAIF GALLERY TRADING - SOLE PROPRIETORSHIP L.L.C.
license number: CN-4605329
Tax Number: 104016709800003
Al-Saif Gallery Kuwait Company for wholesale
Commercial Registry 468654: